Cancellation Request
Cancellation requests should be communicated as early as possible through the contact details used for the booking. A message or call should identify the customer, travel date, route and booking reference or other useful details. The time at which the cancellation request is received may affect the applicable terms.
Why Timing Matters
Vehicles and drivers may be allocated specifically for a journey. Close-to-travel cancellations can create operational costs or prevent the vehicle from being assigned to another customer. For that reason, cancellation conditions can become stricter as the travel date approaches.
Booking-Specific Terms
The final booking confirmation may specify cancellation, rescheduling, advance-payment or refund conditions. Where a trip-specific written condition exists, customers should refer to that document when requesting a cancellation or refund.
Rescheduling
Customers who cannot travel on the original date may request a new date instead of cancelling. Rescheduling is subject to vehicle availability, route and operational feasibility. A fare difference or other applicable adjustment may arise when the new date or itinerary changes.
Advance Payments
If an advance payment has been made, refund eligibility depends on the booking terms and the status of the vehicle allocation or service preparation. Payment gateway processing charges, bank charges or non-refundable components may apply where clearly communicated.
Same-Day or Last-Minute Cancellation
Cancellations made very close to departure may be treated differently because the vehicle and driver may already have been allocated. The applicable decision depends on the confirmed booking terms and the circumstances of the cancellation.
No-Show
If a passenger does not appear at the agreed pickup location and does not contact the booking team within a reasonable time, the trip may be treated as a no-show. Any refund or retained amount will depend on the booking terms.
Driver Arrival & Delays
Customers should keep their mobile number active around pickup time. Traffic, road conditions or access restrictions can affect arrival time. If a customer is delayed, they should communicate promptly so the team can consider the practical options.
Refund Processing
Where a refund is approved, it may be processed through the original payment method or another agreed method, subject to payment-provider procedures. Processing time can vary because banks and payment gateways may take additional time after the refund is initiated.
Service Disruption
If a trip is affected by circumstances outside reasonable control, such as road closure, severe weather, government restriction or another major disruption, the available options may include rescheduling or other practical arrangements depending on the situation.
How to Request a Refund Review
Send the booking details, travel date, payment information available to you and the reason for cancellation through the published contact channel. Do not send card PINs, OTPs or full confidential payment credentials. The team can review the request against the applicable booking terms.
Important Note
A refund cannot be guaranteed simply because a customer has submitted an enquiry. Eligibility is determined by the confirmed booking conditions, payment status, cancellation timing and operational circumstances. Customers should review the cancellation terms before confirming a trip.
Contact for Cancellation
For a faster review, contact Singh India Holidays as soon as you know that the journey may need to be cancelled or rescheduled. Keep the booking reference, route and travel date ready so the request can be identified efficiently.
Cancellation Timing
The earlier a cancellation request is received, the more options may be available. When a vehicle has not yet been allocated or operational commitments have not been incurred, the review may be simpler. Close-to-departure requests can be more difficult because drivers and vehicles may already have been committed to the trip.
Rescheduling Instead of Cancelling
When travel plans change but the customer still intends to travel, rescheduling may be preferable to cancellation. A new date must be checked for vehicle availability. If the new route, duration or vehicle category changes, the quotation may also change. Customers should request the new date as soon as possible.
Partial Services
If part of a multi-day itinerary has already been used and the remaining portion is cancelled, the refund review may consider the services already delivered, driver allocation and other operational commitments. The booking confirmation and agreed terms will guide the review.
Payment Reconciliation
For a refund review, the customer may be asked to provide transaction or booking information sufficient to identify the payment. Never share OTPs, card PINs, passwords or full confidential banking credentials. A payment reference or other non-sensitive transaction identifier is generally more appropriate for locating a payment.
Customer-Requested Changes
A change in pickup location, destination, dates or passenger count may not be treated as a simple cancellation. It may be handled as a modification or rescheduling request depending on the circumstances. The team should be contacted before the change is made so the operational and pricing impact can be assessed.
Final Review
Each cancellation or refund request is reviewed against the confirmed booking terms and the circumstances of the trip. Where a refund is approved, the customer will be informed about the applicable process. Processing time after approval can depend on the payment method, bank or payment provider.
Before Confirming a Booking
Customers should review the applicable cancellation and refund terms before making a payment or confirming a vehicle. If the travel date is uncertain, discuss the possibility of rescheduling in advance. Keeping the booking reference, payment confirmation and communication history can make a later cancellation review much easier. The best time to ask questions about cancellation is before the trip is confirmed, rather than after a last-minute change.